Privacy Policy
This Privacy Policy explains how Flery’s Boutique collects, uses and protects your personal data when you visit or make a purchase from our website.
We process personal data in accordance with the General Data Protection Regulation, known as GDPR, and the applicable data protection laws.
1. Data Controller
The data controller responsible for the processing of your personal data is:
Flery’s Boutique (A K Brands company)
Website: flerysboutique.com
Email: [email protected]
Business address: Kriton 39, Athens, 11744, Greece
The data controller is responsible for deciding why and how personal data is processed.
2. Personal Data We Collect
When you visit our website or place an order, we may collect the following personal data:
Name and surname
Billing and shipping address
Email address
Phone number
Order details
Payment-related information
IP address
Device and browser information
Website usage data
Cookies and similar technologies
We only collect personal data that is necessary for the operation of our online store, order processing, customer support, website security, analytics and marketing, where consent is required.
3. Website Usage Data
When you visit our website, technical data may be collected automatically. This may include:
Pages visited
Date and time of access
Browser type
Operating system
IP address
Referring website
Device information
This data is used to ensure the proper operation, security and improvement of our website.
4. Orders and Customer Accounts
When you place an order, we process the data required to complete and deliver your purchase.
This includes your contact details, shipping address, billing information and order history.
We use this data to:
Process your order
Deliver your products
Issue invoices or receipts
Communicate with you about your order
Provide customer support
Handle returns, exchanges or complaints
If you create a customer account, your details may be stored so that you can view your order history and place future orders more easily.
You may request deletion of your account at any time, unless we are legally required to retain certain information, such as accounting, tax or transaction records.
5. Payments
Payments are processed through secure third-party payment providers, such as Stripe, PayPal or other payment methods available at checkout.
Flery’s Boutique does not store full credit or debit card details.
Payment information is processed directly by the relevant payment provider in accordance with their own privacy and security policies.
6. Shipping and Delivery
To deliver your order, we share the necessary details with our shipping and courier partners.
This may include:
Recipient name
Shipping address
Phone number
Email address, where needed for tracking or delivery updates
Order delivery information
This data is shared only for the purpose of delivering your order.
7. International Orders
If you place an order from outside the European Union or the European Economic Area, your personal data may need to be processed or shared with service providers, couriers, customs authorities or payment providers located outside your country.
This is necessary in order to process your order, complete payment, arrange international delivery and comply with customs or legal requirements.
For international orders, the recipient may be responsible for any customs duties, import taxes, local VAT, brokerage fees or other charges applied by the destination country. These charges are not controlled by Flery’s Boutique and are usually collected by the courier or the local authorities upon import.
For exports from the EU to non-EU countries, EU VAT is generally not charged, while import VAT, customs duties or other charges may be due in the destination country. This depends on the rules of the receiving country.
8. International Data Transfers
Some of the service providers we use may process personal data outside the European Economic Area.
Where personal data is transferred outside the EEA, we take appropriate steps to ensure that your data remains protected. This may include relying on adequacy decisions, Standard Contractual Clauses approved by the European Commission or other safeguards permitted under GDPR.
The European Data Protection Board states that GDPR restricts transfers of personal data outside the EEA in order to maintain the level of protection granted under EU law. The European Commission has also issued Standard Contractual Clauses for certain transfers of personal data outside the EU/EEA.
9. Contact Forms and Customer Communication
When you contact us by email, contact form, social media or any other method, we process the personal data you provide in order to respond to your request.
This may include your name, email address, message content and any other information you choose to share with us.
We use this data only to communicate with you and handle your request.
10. Newsletter and Marketing Communication
If you subscribe to our newsletter, we use your email address to send you news, product updates, offers and content related to Flery’s Boutique.
Newsletter communication is sent only with your consent.
You can unsubscribe at any time by clicking the unsubscribe link included in each email or by contacting us directly.
We do not send marketing emails without consent, unless permitted by applicable law.
11. Cookies
Our website uses cookies and similar technologies to ensure proper functionality and improve your shopping experience.
Cookies may be used for:
Shopping cart functionality
Checkout process
Customer account login
Saving preferences
Website analytics
Advertising and remarketing, where consent is required
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
12. Analytics and Advertising
We may use analytics and advertising tools such as:
Google Analytics
Google Tag Manager
Meta Pixel
Google Ads
Facebook and Instagram advertising tools
These tools help us understand website traffic, improve the user experience and show more relevant advertising.
Non-essential cookies and tracking technologies are used only where your consent is required.
13. Legal Basis for Processing
Depending on the purpose, we process personal data based on one or more of the following legal bases:
Performance of a contract, when processing is necessary to complete and deliver your order
Consent, for newsletters, cookies and certain marketing activities
Legitimate interest, for website security, customer service and business improvement
Legal obligation, for accounting, tax and compliance requirements
14. Who We Share Data With
We may share personal data only when necessary with:
Website hosting providers
Payment providers
Courier and shipping companies
Accounting or tax professionals
Email marketing providers, if used
Analytics and advertising providers, where applicable
Customs authorities, where required for international shipments
We do not sell personal data to third parties.
15. Data Retention
We keep personal data only for as long as necessary for the purpose for which it was collected.
Order and invoice data may be retained for the period required by tax and accounting laws.
Customer communication data is retained for as long as necessary to handle the request.
Newsletter data is retained until you unsubscribe or withdraw your consent.
Cookie data is retained according to the duration set in the cookie settings.
16. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses SSL/TLS encryption to help protect data transmitted through the website.
17. Your Rights
Under GDPR, you have the following rights:
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent
Right to lodge a complaint with a supervisory authority
To exercise your rights, you can contact us at: [email protected]
18. Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, tools or legal requirements.
The latest version will always be available on this page.
Last updated: 01 May 2026
Extra text for Shipping Policy / Terms, for sales outside Europe
International Shipping, Customs and Import Taxes
We ship internationally to selected countries.
For orders delivered outside the European Union, customs duties, import taxes, local VAT, brokerage fees or other charges may apply depending on the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
The customer is responsible for any customs duties, import taxes or additional fees required by the destination country.
Flery’s Boutique has no control over these charges and cannot predict their amount.
Customs procedures may also cause delays beyond the estimated delivery time.
If an international shipment is refused due to unpaid customs duties, taxes or import charges, any return shipping costs, customs fees or related expenses may be deducted from the refund, where applicable.
