Orders:
How do I place an order?
You can place an order through our website's chat feature or by sending an email to [email protected].
Can I cancel my order after it's been placed?
Yes, you can cancel your order by emailing us at [email protected].
What is your sizing guide for clothing and apparel?
Our sizing guide for clothing and apparel can be found on each product page.
Can you help me to choose the right size?
Off course yes. Just talk to us via e-mail or chat.
Shipping & Returns:
Do you offer international shipping?
Yes, we offer international shipping to Europe, USA, and UK.
What are your shipping rates and delivery times?
Shipping rates and delivery times vary depending on your location. More information on Shipping & Return page.
Can I track my order?
Yes, you can track your order using the tracking information provided after shipment.
What is your return policy?
You can initiate a return within 14 calendar days from the delivery date. Please see our return policy for more details.
How do I initiate a return or exchange?
You can initiate a return by contacting us via email at [email protected].
Are there any additional taxes or fees on my purchase?
Taxes and fees may apply depending on your location and the nature of the products purchased. Please check our terms and conditions for more details.
What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately with photos of the damage for further assistance.
Can I return a personalized or custom-made item?
Unfortunately, personalized or custom-made items are non-returnable unless they arrive damaged or defective.
Payment:
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers.
Is my payment information secure on your website?
Yes, we ensure the security of your payment information through encryption and secure payment gateways.
Other:
Do you offer bulk or wholesale pricing?
Yes, we offer bulk or wholesale pricing for certain products. Please contact us for more information.
